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I have a Whirlpool french door refrigerator (model WRX988SIBM) with the ice dispenser in the door of the refrigerator and it quit making ice over 4 years ago now. I didn't use a ton of ice and just got used to filling some trays. It's not the simplest of ice makers so determining what is wrong isn't as simple as the old school ones.

What really has me perplexed is yesterday it started working again out of nowhere, made a full bucket of ice, and now it's back to not working. Clearly it has the capacity to make ice or this random incident wouldn't have happened. Does anyone have a clue where to even start with this?

user1723699
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6 Answers6

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made a full bucket of ice

Could be all kinds of things, but since a full bucket normally requires several batches of ice, that could indicate a problem with the "bucket full" switch:

  • Switch stuck in "full" 4 years ago caused it to stop producing ice.
  • Switch suddenly reset, so it started making ice.
  • Bucket filled, switch turned off (i.e., indicating "full") and is now stuck at "full" again.

If you can figure out how to bypass the switch, it would be easy to see if that's the problem. Don't leave it bypassed though, unless you enjoy finding ice everywhere.

And if this is correct, it is actually an indication of good engineering design. You want the "bucket full" switch to fail "full" - better to not get any ice than to get way too much...

manassehkatz-Moving 2 Codidact
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I had the same thing happen. Turns out, there's a bar that reaches out over the ice bucket, and when it empties its ice tray it slides the new ice under that bar. This pushes the bar up when the bucket is full.

Lifting the bar shuts off the ice maker.

You can also lift the bar by hand. If you lift it a little, it will spring back down when you let go (assuming the ice tray is not full). If you lift it farther, it will go past a detent and stay in the high position. This is intended as a manual shut-off.

If you didn't happen to know about that functionality, LOL, you might well bump it accidentally into a high position. And then 4 years later you might accidentally bump it into a low position, and suddenly the ice maker is at it again.

I would throw that ice away. That water has been sitting static in the feed line for 4 years. The city puts chlorine or chloramine in the water to sanitize it, but not that much. 1 or 2 ice batches should clear the line.

Keep in mind the ice maker doesn't magically fill the bucket in 1 stroke. It makes a small amount of ice in an internal ice tray (much like you do). Then when it has had time to freeze, it ejects that batch of ice into the bucket, and refills with water. It takes 3-10 such batches to fill the bucket. Each batch takes 3-6 hours depending on the model.

Harper - Reinstate Monica
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My ice maker also stops working periodically. Turning the fridge on and off seems to reset it. Try using the breaker to turn off the fridge for 5 min and see if it turns it back on. Perhaps you lost power without realizing it.

erg0s4m
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I had the same issue with my Whirlpool French door fridge just last week. It had 2 cubes stuck between the tray and the bar, holding the bar in the up position. Those rascals didn't move when I took the basket out. I thought they would have easily fallen, but no! I and had to twist them to get them off the bar. Once removed got ice again and have been since.

RMDman
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My LG fridge has an in-door ice maker that exhibits similar symptoms. In my case, the gears that drive the feeler bar will occasionally jump timing, so that the bar appears to be in the correct position to make additional ice, but the motor/sensors think it is reporting full.

I have to disassemble the icemaker a bit to get at the gears to reset them to the proper positions, which causes the ice maker to resume making ice.

Eric Hauenstein
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Ice makers, in general have 1 of 3 problems. Number 1 has already been mentioned.

  1. The handle switch (bucket full) is active.
  2. The motor which pushes the ice out is not turning (assuming bucket handle is not up).
  3. the heater in the ice maker try is not working.

There are a few other possibilities I will explain shortly. When the cycle to dump ice starts, the motor rotates the cube push bar, and turns on a heater underneath new ice cubes. The push bar rotates, pushing the ice out of the tray into the bucket. By the way, as part of the cycle before the rotating push bar stops, the ice tray fills with water and the heater turns off. The water freezes and the dump cycle goes again.

First, has the cube tray filled with water completely? The cycle can't start until the tray is filled with water. If not, find a way to fill it with water. *if the maker dumps ice in a few hours, there is the problem. Water hose may be clogged or not getting water...check the fill solenoid (external part from ice maker).

If still not dumping ice, see if the rotating push bar has rotated trying to push the ice, if yes, the problem is the heater is not coming on.

Going simple the entire ice maker can be easily replaced (ebay, Amazon, etc.) Note, this will not fix it if there is another external problem like the water solenoid, water to fridge not turned on, clogged water filter, etc. Troubleshoot the cycle to find the fix. Good luck.

KMJ
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Art
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