I just had a new remodel done which included electric in floor heating. During the install they set the wires with leveler which ultimately sealed them in place.
They sent me photos of the progress done because I had asked that they keep me in the loop before they do anything irreversible. Well, they did it anyway and sent me photos after. In the photos I identified a very large gap between the cable runs in a very high traffic spot. I brought this to their attention and said it’s clear that spot will be noticeably cooler than the surrounding. They disagreed and said it’s fine.
I emailed back and forth on this so have a record of our discussion and stated that I’m concerned if there are cold spots they’re going to have to do whatever it takes to make it correct.
Lo and behold, the heated floor has a noticeable cold spot in the worst possible spot —center of the floor and in front of the vanity.
I’m not sure how to really approach telling them they need to rip out basically the entire bathroom and floors , and start over ..because there’s nothing else I can think of to fix this issue.
Anyone have any advice on how to broach this subject with them? I don’t want to fight about it but the fact is I paid a lot for them to do the job right. And they did it wrong. And I even pointed that out when there was time to fix it before it got too messy. And they didn’t. And now we are where we are —and I’m just kind of at a loss for how to politely inform them of this extremely expensive(for them) and time wasting mistake.
