We just got new windows and we noticed as they were installing them that they were leaving in the aluminum framing and weighted/pulley system of the previous window insert replacement. This has now caused the size of our window to shrink an additional 2" and creating a massive gap of trim work to the wall, a large portion of which is just vinyl flashing that is applied simply by stick on adhesive.
I understand that we did not order a "full frame replacement" but I was also of the understanding that the entire previous insert should be coming out and the new insert should go down to the original house frame within 5/8”. Or am I mistaken? As is, it is a frame inside a frame which feels incorrect.
There were already replacement windows installed in the ~90s and the new one's are being installed within those.