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I looked at last years power consumption according to my utility company and found something strange. I have 3 phase power coming into the house, but all the loads are single phase so outlets are distributed between the phases. Late in 2023 I had a solar system installed with a 3 phase Huawei sun2000 inverter, which comes with a smart meter and an app.

Export to grid is disabled (paperwork's taking forever), and the app's graphs confirm we're only producing power when a load is on. The problem:

Utility meter reports that we consumed 3700 kwh last year, but the inverter app reports 4250 kwh, out of which 2650 kwh coming from the grid, the rest (38%) from PV. The 1000 kwh difference is significant for me, because of a tiered system it cost us ~500 euros last year, and I'm trying to understand where the issue is. Can the inverter's own metering be this much off?

The main thing i don't understand is how the 3 phase inverter works with a large, single-phase load, let's say a dryer. For instance, if my dryer is on phase A and consumes 3 kw when running, the solar array can only produce 3 kw, but isn't that balanced over the 3 phases? Does that mean I'm generating 1 kw on phase A, exporting 2 kw to the grid on phases B and C and importing the 2 kw back on A? My understanding is that the inverter must balance the 3 phases.

Interestingly, if I run this calculation on the year's reports, the numbers do line up: 1600 (generated from PV) * 2/3 + 2650 (imported from grid) = 3716, which is pretty much what the utility company measured.

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I finally gathered the courage to open up the electrical main panel and it was so obvious. The smart meter uses these current clamps on the three main phases and one of them wasn't snapped together. I did some tests with a 2kw boiler heater and confirmed that it didn't properly measure, as soon as I snapped it together it measured the correct amperage. Thanks for the tip!